Shipping Policy

Last updated: 8/24/2026

We know you're excited to get your plants and seeds! Here's everything you need to know about how we pack, ship, and deliver your order.

1. Processing Time

• Orders are processed and packed within 1-5 business days of purchase
• Orders placed on weekends or holidays begin processing the next business day
• During high-volume periods (holidays, sales events), processing may take an extra 1–2 days — we'll post any delays on our social media and website

2. Shipping Methods & Rates

Shipping costs are calculated at checkout based on package weight, size, and destination.

3. Live Plant Shipping

Because we ship living plants, we only ship on Monday–Wednesday so your order doesn't sit in a warehouse or truck over the weekend. Orders placed later in the week will ship the following Monday-Wednesday, depending on destination.

Weather Holds

Plant health comes first. We monitor weather along shipping routes and will delay shipment if your area (or a hub along the way) is facing:

• Freezing temperatures (below [32°F / 0°C])
• Extreme heat (above [95°F / 35°C])
• Severe storms likely to delay transit

If your order is placed on a weather hold, we'll email you with an updated ship date. You're always welcome to request a hold or change your delivery address if you know your area has extreme weather coming.

Packaging

Every plant is:

• Watered appropriately before packing (not overwatered, to avoid rot in transit)
• Secured in its pot to prevent shifting
• Cushioned and boxed to protect stems, leaves, and soil
  

4. Seed Shipping

Seeds ship in protective packaging and are not weather-sensitive, so they ship on our normal processing schedule year-round.

5. Order Tracking

• You'll receive a shipping confirmation email with tracking information once your order ships
• Please allow 24 hours for tracking information to update after you receive your confirmation
• Small seed orders shipped with First Class Mail do not have tracking as of yet (we are working on getting tracking for these orders)

6. Delivery Issues

• Delayed packages: If your tracking shows no movement for 5 days, contact us and we'll look into it with the carrier
• Lost packages: If a package is confirmed lost by the carrier, we'll send a free replacement or issue a refund
• Arrived damaged: See our [Return & Refund Policy] for our DOA (dead-on-arrival) guarantee

Please make sure someone is available to bring your plant inside promptly after delivery — we're not able to guarantee plant health for packages left outside in extreme heat, cold, or rain for an extended period.

7. Plant & Seed Regulations

Certain plants and seeds are subject to agricultural regulations that vary by state, province, or country. It is the customer's responsibility to confirm that the items they order are legal to receive in their location.

Proboscidea louisianica, devil's claw is a noxious weed in the state of Washington, and also is on the Washington State Department of Agriculture (WSDA) Plant Quarantine list, which prohibits the sale of this species in or to Washington state.

8. Shipping Address

• Please double-check your shipping address at checkout — we're unable to redirect packages once they've shipped
• We are not responsible for orders delivered to an incorrect address entered at checkout
• If you need to update your address, contact us immediately after placing your order, before it ships

9. Where We Ship

• We currently ship across the contiguous United States, not Alaska and Hawaii
• We're unable to ship live plants to Alaska and Hawaii — see below
• Some states have agricultural restrictions on certain plant species; if your order includes a restricted item, we'll contact you before shipping

10. International Shipping

At this time, we only ship within the contiguous United States.

11. Questions?

Reach out to us at grower@crosstimbersnursery.com or through the contact form at www.crosstimbersnursery.com and we'll be happy to help.